Shipping policy

Thank you for choosing Meow n Woof Supplies! We're a team of animal lovers who are dedicated to helping pet owners spoil their furry friends. Whether you're looking for fun toys, accessories, or cozy beds, we've got everything you need to keep your pet happy and healthy. Please review our shipping policy carefully to understand how we deliver your orders to your doorstep.

Shipping Destinations

We currently ship within the contiguous United States. All prices are given in USD ($).

order cut-off time

Our order cut-off time is 5:00 PM  (GMT-05:00) Eastern Standard Time (New York). Orders placed after this time will be processed the next business day. Processing time includes reviewing your order, quality control and packaging. Please note that no deliveries are made on Sundays and public holidays.

Processing Time

Order Processing: Once you place an order, please allow 1-2 business days (Mon-Sat)  for processing. During peak seasons or promotions, processing may take additional time.

Business Days: Our processing and shipping days are Monday through Saturday, excluding holidays.

Shipping areas, costs, times and service providers:

We strive to handle your shipments with speed and care, selecting the most suitable shipping company for your location to ensure quick and secure delivery of your orders.

• Shipping cost: We offer Free delivery on All orders
• Shipping terms: Couriers we use are DHL Express, USPS.
• Delivery Time: 6-14 working days (Mon-Sat) from the time of order shipped.

Order Tracking

Once your order has been processed and shipped, you will receive an email with a tracking number. You can use this number to track your order on the carrier's website.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit:

For Damaged Packages: Please contact our customer service team within 48 hours of receiving your order. We’ll assist you in resolving the issue.

For Lost Packages: If your package does not arrive within the estimated delivery time, please reach out to our customer service department. We’ll work with you and the carrier to locate your package.

Order cancellation

 To cancel your order, please contact our customer service team as soon as possible at info@meownwoof.supplie or call us at +639177033430. We can only cancel orders that have not yet been processed. Once your order has been processed and shipped, cancellation is no longer possible.

Change of address

If you need to change the delivery address of your order, please contact our customer service team as soon as possible at info@meownwoof.supplie or call us at +639177033430. Address changes can only be made before the order is processed and shipped. Once the order is on its way, we are unable to change the delivery address.

International Shipping

Currently, we do not offer international shipping. Please check back for future updates regarding this option.

Incorrect Shipping Addresses

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to the wrong address due to customer error. If you need to change your address after placing an order, please contact us immediately. We will do our best to accommodate changes, but we cannot guarantee order modifications after processing.

Return policy

If you are not completely satisfied with your purchase, we offer a hassle-free return policy. Please visit our page https://meownwoof.supplies/policies/refund-policy for detailed information on returning an item.

Customer Service

If you have any questions regarding our shipping policy or need assistance with your order, please contact our customer service team via:

Email: info@meownwoof.supplie

Phone: +639177033430

Business Details:

Address: 2088 C. Arellano Street, 1016 Manila, Metro Manila,, Philippines

Opening hours: Mon to Sat: 9:00 AM - 06:00 PM, (GMT-05:00) Eastern Standard Time (New York)

Mail: info@meownwoof.supplie

We appreciate your business and look forward to delivering your outdoor products!

Thank you for shopping with Meow n Woof Supplies!